• Insured Worldwide Shipping: Each order includes real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.
• Money-Back Guarantee: If your items arrive damaged or become defective within 30 days of normal usage, we will gladly issue out a replacement or refund.
• ✉️ 24/7 Customer Support: We have a team of live reps ready to help and answer any questions you have within a 24-hour time frame, 7 days a week.
• Safe & Secure Checkouts: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.

At Prandixo, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

Our estimated delivery time is:

Standard Shipping: 7–12 business days after your order has been shipped.

Please note that delivery times may vary depending on your location, customs processing, weather conditions, and local carrier delays.

Shipping Destinations

We currently offer international shipping to customers worldwide.

Available shipping options and estimated delivery times will be displayed during checkout based on your shipping address.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery location and order details.

Any available free shipping promotions will be displayed on our website or during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow 1–3 business days for tracking information to become active after shipment.

If your tracking information has not updated for several days, this does not necessarily mean your package has stopped moving. Carrier updates may sometimes be delayed during transit.

Delivery Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including customs clearance, extreme weather, carrier delays, or peak shopping periods.

We appreciate your patience and understanding during these situations.

Incorrect Shipping Information

Please ensure that your shipping address, email address, and contact information are correct before completing your order.

If incorrect information is provided, please contact us as soon as possible. We will do our best to assist, but changes cannot always be guaranteed once an order has been processed.

Lost or Damaged Packages

If your package arrives damaged or you believe your order has been lost during transit, please contact our customer support team as soon as possible.

Please provide your order number and any relevant details so we can investigate and assist you.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team.

Email:
vera68986@outlook.com

We aim to respond to all inquiries within 24–48 business hours.

Thank you for choosing Prandixo.

At Prandixo, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a simple return process.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, please make sure your return request is submitted within the return period and that the item meets our return conditions.

Return Conditions

To qualify for a return, items must be:

• Unused and unworn
• In their original condition
• Free from stains, odors, washing marks, or damage
• Returned with original tags and packaging when applicable

Items that do not meet these conditions may not be accepted for return or may be subject to a partial refund.

How to Request a Return

To start a return, please contact our customer support team with your order number and the reason for your return.

Once your return request is approved, we will provide you with the return instructions and any necessary information.

Please do not send items back before receiving return approval from our customer service team.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

We recommend using a tracked shipping service when returning your package, as we cannot be responsible for items lost during return transit.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please include your order number and photos of the item so our team can review the issue and provide the best solution.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets our return requirements.

If your return is approved, your refund will be processed to your original payment method.

Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including used personal items and products that cannot be resold in their original condition.

Sale items or promotional items may have different return conditions unless otherwise stated.

Exchanges

If you need a different size or style, please contact our customer support team. We will help you find the best solution based on product availability.

In many cases, the fastest way to receive a replacement item is to return your original order and place a new order.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team.

Email:
vera68986@outlook.com

We aim to respond to all inquiries within 24–48 business hours.

Thank you for choosing Prandixo.